Privacy Policy

Introduction

Burnside Dental Surgery (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Data Controller

The Data Controller responsible for your personal data is Burnside Dental Surgery, located at 97-99 Burnside, Cambridge, CB1 3PA. You can contact us via email at office@burnsidedental.co.uk or by phone at 01223 244711.

Information We Collect

To provide you with optimal dental care, we may collect and process the following personal information:

• Personal Details: Name, date of birth, address, telephone number, email address, and occupation.
• Medical Information: Medical and dental histories, treatment plans, clinical notes, radiographs, clinical photographs, and study models.
• Financial Information: Details of fees charged, payments made, and insurance information.
• Correspondence: Records of communications with you, including appointment reminders and feedback.

How We Use Your Information

We use your personal data for the following purposes:

• Provision of Care: To deliver safe and effective dental care tailored to your needs.
• Administration: To manage appointments, process payments, and maintain accurate records.
• Communication: To send appointment reminders, updates about our services, and respond to your inquiries.
• Legal Compliance: To fulfill our legal and regulatory obligations.

Legal Basis for Processing

Our processing of your personal data is based on:

• Consent: Obtained when you register as a patient with us.
• Performance of a Contract: To provide dental services as agreed with you.
• Legal Obligations: Compliance with applicable laws and regulations.
• Legitimate Interests: For purposes such as appointment reminders and practice management.

Data Retention

We retain your dental records for at least eleven years, or for children until age 25, whichever is longer. After this period, records are securely destroyed unless required otherwise by law.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our systems are secured with passwords, and access is restricted to authorised personnel only.

Sharing Your Information

We may share your information with:

• Healthcare Providers: Such as specialists or laboratories involved in your care.
• Insurance Companies: For processing claims, with your consent.
• Regulatory Bodies: To comply with legal obligations.

We will not share your information with third parties for marketing purposes without your explicit consent.

Your Rights

You have the right to:

• Access: Request a copy of the information we hold about you.
• Rectification: Ask us to correct any inaccuracies in your information.
• Erasure: Request the deletion of your data, subject to legal constraints.
• Restriction: Limit the processing of your data in certain circumstances.
• Data Portability: Obtain and reuse your data for your own purposes.
• Objection: Object to the processing of your data in specific situations.

To exercise any of these rights, please contact our Data Protection Officer at office@burnsidedental.co.uk.

Cookies

Our website uses cookies to enhance user experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour. You can set your browser to refuse cookies; however, some website features may not function as a result.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and where appropriate, notified to you via email.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Burnside Dental Surgery 97-99 Burnside Cambridge, CB1 3PA Email: office@burnsidedental.co.uk Phone: 01223 244711

This Privacy Policy was last updated on 18 February 2025.